Terms and Conditions
Your use of (the Nabaa application/website) and your provision of your personal information to us constitutes your official and legal approval of the terms and conditions contained in the privacy policy, noting that the phrase “the company” and the pronouns “we, ours, and we” all refer to the company/Nabaa, a closed joint stock company. Registered in the Kingdom of Saudi Arabia. The phrase “user” or the pronoun “you” represents any person who uses the Nabaa application or website. If you do not agree to these terms and conditions, you must stop using the application / website now.
Is my information safe?
If you use the Service you must be reassured that we do our utmost to protect your personal data and prevent unlawful or unauthorized access to it, and even protect it from processing, alteration and loss. However, despite taking all the various measures and means of protection and working to improve them, we completely disclaim responsibility for any breach that occurs from your contact party or from parties beyond our control, as no system or technology can remain completely immune from damage. Therefore, if you feel any vulnerability within the application / website, you can contact us to work on solving this problem through the following email: pr@nabawater.com.sa
How is the electronic payment processing process done within the application / website?
Nabaa uses a trusted third party to process electronic payment transactions. These processes do not apply to people who choose the 'payment on delivery' option during the shopping process. Note that this third party may request some information related to your credit card and may ask you to access the contact list. We may also request some permissions from you to improve your service, such as obtaining the coordinates of your location to improve the delivery process.
Do you share my personal data with any other parties?
The privacy of Nabaa users is considered one of the most important things that Nabaa works to protect and secure in all possible ways, as the company does not disclose or disclose this data at all to any third parties, but some necessary information may be shared with a third party for the purpose of improving your experience of using our services, as well as The objectives for which the company collects this data are merely statistical and marketing objectives, such as the numbers of users and the places where they benefit from the service, or the products in which interest has been expressed or requested.
What permissions may the application/system/site request approval for?
Access to phone status, access to your location coordinates in order to facilitate the process of delivering orders and calculate the time required to deliver the order to your address.
Note that we will not collect any personal data about you if you browse the store, and this will only happen when you decide to use the service and benefit from it. If you use it, we will collect, for example, the personal data shown below:
• the name
• Mobile number
• Location and address 'Sometimes location feature required'
• In addition to cookies related to your browsing of the website/application
What is the purpose of collecting personal data?
We collect the personal data mentioned above for the following reasons:
• Register in the application
• Customize your experience in the application to get the best possible shopping experience with Nabaa
• Planning to know how long the delivery process will take
• Be informed about promotions
• Communicating with you
Is my personal data safe?
We use very advanced technologies to maintain the privacy of your data and prevent it from being lost, stolen or hacked.
Can I edit my data?
You can modify your personal data by logging into your account in the application or website or by communicating with customer service by clicking on the Contact Us button from the side menu within the application / website.
Who has the right to modify the terms of use?
Nabaa Company has the full right to update its terms of use, whether by adding or deleting new terms or by modifying existing terms at any time.
How do users of the Nabaa application or website know about any changes or updates to the terms of use?
(They can do this by visiting this page, where the Company will announce any changes or updates to the Terms).
What system are the conditions subject to?
Terms of use are subject to the regulations in force in the Kingdom of Saudi Arabia.
Do you have any questions?
If you have any inquiries, questions or concerns about these terms, we are always welcome to answer your questions and inquiries. You can contact us directly through email at pr@nabawater.com.sa and you will be answered as quickly as possible.
Exchange and return policy
Can I return or exchange water after purchasing it?
Yes, you can return or exchange water if you are not satisfied with our services or if there is an obvious defect in the packaging or water inside the carton. (Ensure proper storage at home during this period.) It is best to ensure the integrity of the cartons at the time of delivery
When can I return water after purchase?
You can return the water within a week from the time of purchase shown on the invoice, provided that it is returned unused and in the same condition in which it was received. (
How can I return water after purchase?
Just contact us on the unified number 920001791 and you will be informed of the full return procedures.
Exchange and return policy
Can I return or exchange water after purchasing it?
Yes, you can return or exchange water if you are not satisfied with our services or if there is an obvious defect in the packaging or water inside the carton. (Ensure proper storage at home during this period.) It is best to ensure the integrity of the cartons at the time of delivery
When can I return water after purchase?
You can return the water within a week from the time of purchase shown on the invoice, provided that it is returned unused and in the same condition in which it was received. (
How can I return water after purchase?
Just contact us on the unified number 920001791 and you will be informed of the full return procedures.
What are the terms and requirements for returns?
Water must be in its original condition at the time of receipt. In the event of any defect resulting from misuse or storage, we apologize for not receiving it for health reasons. The original purchase invoice or a copy thereof must also be present. In the event of a defect or defect in the product due to a clear manufacturing defect, it will be replaced or refunded. According to the company's policy, part of the products in one invoice can be returned only if a clear manufacturing defect appears, but in the event of a return without reason, the entire products in the invoice must be returned to return the full amount, deducting the delivery expenses, according to the policy of the Ministry of Commerce.
How do I get a refund?
If the return conditions are met, the amount will be delivered in the same way as the purchase. If the purchase was made in cash, the amount will be returned immediately upon delivery of the water. If the price was paid by credit card, the amount will be returned to the same credit card within 14 working days.
I paid for the goods via a credit card, then returned the goods after meeting the conditions and requirements for the return, but the amount was not deposited in my account within the aforementioned 14-day period?
Please check with your bank using the transaction reference number.
I bought a product that had a discount or offer. Can I return it?
Unfortunately, products purchased through a special offer or discount cannot be returned, but the value of the products can be added to your wallet in the Nabaa application. Likewise, the cash amounts donated in the wallet or the value of points earned from Nabaa Water cannot be refunded to the customer.
Is there a cost that is deducted from the amount of the goods?
Yes... the cost of shipping the products from your site to the company is deducted. This cost is determined by the company according to its internal policy, and you will be informed of the cost when you contact us to return.
Cookie Policy
general information:
The Saudi Nabaa website/application uses cookies, which is a small text file that is stored by the browser, and allows the temporary saving of data between web pages and Internet sessions. Nabaa uses a number of these “first link” cookies that were produced and used by the Nabaa website/application - and some of the “third party” cookies that were created on our site by a third party. Which allows us to save every part of your purchase while browsing the site, remember the details of your data and offer you a personalized experience based on this data and the choices you have made before. It also helps us understand customer experience on the website/app and means we will provide you with a better browsing experience.
Cookies can only store text, which is always encrypted and hidden. We fully guarantee that Nabaa will not record any personal data using cookies.
What are temporary files (cookies)?
Cookies are text files created by websites you visit that contain your session data, and can be used later on the same site. By saving data on your activity between pages, it can also analyze the way you interact with the site. Cookies are secure, as they only store data that is collected by the browser, or that is entered by the user and included in the page records. Cookies do not contain any programming code and cannot be used to log into your device. If a website has created cookies, only that website can read and use these cookies.
There are two types of cookies: temporary files and permanent files. They are both used for different purposes and contain different information.
• Temporary files contain information that is used in your current browser session. These cookies are automatically deleted when you close your browser, and nothing is left on your device after you finish browsing.
• Persistent files are used to store information that is used between visits to the site. This data allows knowing the history of your previous visits to the website/application. However, permanent files have a lifespan that is determined by the site, and ranges from a few minutes to years.
Why do we use (temporary files) cookies?
Cookies are used by the site to preserve your visit information while browsing the site/application, and to keep you connected to follow up on the details of your purchases. If you visit the page again, products related to your last browsing will be displayed.
Cookies are analyzed by partners such as Google - Adobe, which allows us to track user interactions on the site, which gives us a clear vision that helps us improve the site and the products and services that we provide to you.
We may also work with partners who create third-party cookies that are later used for advertising to give you a unique experience that is related to your previously stored interests. We reiterate that these cookies do not contain any personal data that would allow other websites to know your identity, as they are based entirely on browsing history data.
Stop or delete temporary files:
All Internet browsers allow you to limit or stop the use of cookies through settings or options in the browser. The steps to do this vary from one browser to another. You can find instructions on how to do this in the help file menu in each browser.
Cookie Policy
general information:
The Saudi Nabaa website/application uses cookies, which is a small text file that is stored by the browser, and allows the temporary saving of data between web pages and Internet sessions. Nabaa uses a number of these “first link” cookies that were produced and used by the Nabaa website/application - and some of the “third party” cookies that were created on our site by a third party. Which allows us to save every part of your purchase while browsing the site, remember the details of your data and offer you a personalized experience based on this data and the choices you have made before. It also helps us understand customer experience on the website/app and means we will provide you with a better browsing experience.
Cookies can only store text, which is always encrypted and hidden. We fully guarantee that Nabaa will not record any personal data using cookies.
What are temporary files (cookies)?
Cookies are text files created by websites you visit that contain your session data, and can be used later on the same site. By saving data on your activity between pages, it can also analyze the way you interact with the site. Cookies are secure, as they only store data that is collected by the browser, or that is entered by the user and included in the page records. Cookies do not contain any programming code and cannot be used to log into your device. If a website has created cookies, only that website can read and use these cookies.
There are two types of cookies: temporary files and permanent files. They are both used for different purposes and contain different information.
• Temporary files contain information that is used in your current browser session. These cookies are automatically deleted when you close your browser, and nothing is left on your device after you finish browsing.
• Persistent files are used to store information that is used between visits to the site. This data allows knowing the history of your previous visits to the website/application. However, permanent files have a lifespan that is determined by the site, and ranges from a few minutes to years.